Who is Provider Logistics?

Headquartered in Casablanca, Morocco, Provider Logistics operates as a freight forwarder with additional offices in both Agadir and Tangiers. We consider logistics to be a business that goes beyond moving goods from A to Z—it's an art form. Our team's extensive experience in shipping combined with our problem-solving approach, enables us to tackle every obstacle with innovative thinking and unwavering dedication until we achieve the ideal outcome. Our team excels at resolving complexities and transforming hurdles into chances for growth, despite the intricacies of logistics that frequently present challenges. Our commitment to excellence is founded on trust, and we work closely with carriers who share our vision and are committed to the same standards of reliability and service. We are consistently prepared to adjust to the constantly evolving terrain of international commerce, yet we never forget the personal element that sets us apart.

Our Talented Team Members Behind Provider Logistics

Ilham Dounnajah

Managing director

ilham@prolog.ma

Ghita Alaoui Belghiti

Business development manager

ghita@prolog.ma

Jalal Elmansori

Southern region manager

jalal@prolog.ma

Radhi Mohammed

Marketing and sales product manager

radhi@prolog.ma

Iraqi Mohamed

Key account manager

iraqi@prolog.ma

Najia Makinsi

Customer services manager

najia@prolog.ma

Khaoula Amrani

Customer service and finance coordinator

khaoula@prolog.ma

Abderrahim Laasri

Customer service and inside sales

laasri@prolog.ma

Frequently Asked Questions

What's the added value of working with a Freight Forwarder?

A freight forwarder offers end-to-end logistics expertise—from booking space to handling documentation, customs clearance, and last-mile delivery. They act as a single point of contact, negotiating the best rates and streamlining the entire shipping process so you can focus on growing your business.

How can a freight forwarder turn a complex documentation process into easy deliverables?

Freight forwarders specialize in navigating customs regulations, incoterms, and shipping paperwork. They know which forms are required, how to fill them accurately, and the deadlines to meet. By centralizing all documentation, they simplify the process, minimizing errors and delays.

What are the main incoterms I should know about as a shipper or importer?

Key Incoterms include EXW (Ex Works), FOB (Free on Board), CIF (Cost, Insurance & Freight), and DAP (Delivered at Place). Each incoterm clarifies responsibilities, costs, and risks between buyers and sellers, ensuring transparency and efficiency in shipping.

What is the difference between Seaway bill and telex release?

A Seaway Bill is non-negotiable and serves as evidence of the contract of carriage without transferring title to the goods, simplifying release procedures. A telex release allows the original Bill of Lading to be surrendered at origin so the cargo can be released at destination without physical originals—often used for time-sensitive shipments.

What are the countries that do not accept Seaway bills or telex release?

Some Middle Eastern, African, or Asian countries require strict original documentation and may not accept Seaway Bills or telex releases. Always consult with your freight forwarder or local authorities to confirm acceptance in each destination.

How can an e-BL replace a regular bill of lading?

An e-BL is a digital version of the Bill of Lading offering the same legal standing. It speeds up document processing, reduces paperwork errors, and can be transferred instantly online. However, it's only valid in countries and with carriers that recognize electronic documentation.

What are the countries under embargo or under special procedures for shipping?

Embargoed or sanctioned destinations often include countries like North Korea, Iran, and Syria, among others. Special procedures may also apply to certain regions. Always verify current regulations before shipping to ensure compliance with global trade laws.

What are the African destinations where an electronic tracking document is needed?

Several African nations, such as Angola (CNCA), GABON (BIETC) Ghana (CTN), and Congo (ECTN), Guinea (BESC), Senegal (BESC), ...etc require unique electronic cargo tracking documents. These help local customs track shipments and must be obtained before vessel loading to avoid fines or delays.

What are the internal dimensions of the different containers' types?

Dimensions can vary by manufacturer, but approximate internal sizes are: • 20' Standard: 5.9m (L) x 2.35m (W) x 2.39m (H) • 40' Standard: 12.03m (L) x 2.35m (W) x 2.39m (H) • 40' High Cube: 12.03m (L) x 2.35m (W) x 2.69m (H)

Why should I respect weight limitation?

Overloading containers risks cargo damage, fines, and shipment rejection. Complying with weight limits ensures safety during transport, prevents excessive strain on infrastructure, and helps avoid costly delays or penalties.

How frequently can congestion occur at Casablanca port?

Congestion can happen year-round, but it's more common during peak seasons or when large vessels arrive at the same time. Staying updated on schedules and working closely with a freight forwarder helps reduce potential delays due to port congestion.

What are the peak season periods in Morocco I should be aware of as a shipper or importer?

Peak seasons often coincide with global demand cycles and local holidays, typically running from mid-summer to late fall (due to holiday season stock) and around major local festivities. Plan ahead to avoid capacity shortages and potential rate spikes.

Why is there a relatively long period between export documents submission and vessel sailing in Casablanca?

Casablanca's documentation and customs procedures can be rigorous, requiring coordination of export permits, security clearances, and carrier cut-off times. Submitting documents early and working closely with your forwarder helps mitigate potential delays.

Why is freight validity limited and can vary depending on trades?

Freight rates fluctuate due to market conditions, fuel costs, and capacity shifts. Carriers offer rates valid for only a short period to manage volatility. Trades with more seasonal demand changes or higher risk factors can have shorter and more variable rate validity.

What are the main reasons for freight increase?

Global fuel costs, seasonal demand, vessel space shortages, port congestion, and economic factors can all drive up freight rates. These variables can change quickly, so staying informed and flexible in logistics planning is key.

When and who is accountable for the container's damage if any from pick-up to delivery of cargo?

Liability typically depends on the incoterm and specific contract terms. Generally, the party in possession of the container at the time of damage is held responsible. Working with a freight forwarder helps establish clear accountability and ensure swift resolution if damages occur.

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