The COVID-19 pandemic disrupted global supply chains, causing port congestion, reduced air cargo capacity, and fluctuating demand. Moroccan freight forwarders adapted by implementing more flexible scheduling, diversifying transport modes, and adopting digital documentation to reduce physical contact.

The crisis also highlighted the importance of real-time visibility and agile supply chain management. Companies that leveraged technology to track shipments and manage inventory found it easier to navigate uncertainties. As a result, digital transformation in the freight forwarding sector accelerated, shaping a more resilient logistics ecosystem in Morocco.